Frequently asked questions

Do you offer international shipping?

Yes, we ship worldwide. NZ orders are sent with tracked NZ Post and usually arrive in 1–5 business days. International orders usually arrive in 3–10 business days, depending on the destination. Shipping costs are calculated at checkout. Made-to-order pieces (custom charm, initial and charm necklaces) take an extra 1–3 days to make before they ship.

How do I care for my jewellery?

Keep your jewellery in a secure pouch, box, or airtight container, stored in a cool, dry place away from direct sunlight and humidity.

To maintain its shine, gently polish it with a microfibre or jewellery cloth to remove tarnish and chemical build-up.

Avoid exposing your jewellery to perfumes, lotions, hand sanitisers, chlorine, or saltwater, as these can cause it to tarnish more quickly.

Always handle gold-plated pieces with clean, dry hands.

For best results, take off your jewellery before sleeping, showering, swimming, or exercising to preserve its colour and finish.

Will you cover any reactions to metals or materials in the jewellery?

Unfortunately, we do not offer refunds or exchanges for reactions to metals or materials, as these are not considered product faults. If you have sensitive skin, please check the materials listed for each item before purchasing or contact us to ensure the jewellery suits your needs.

How long will my order take to arrive?

New Zealand: 1–5 business days. International: 3–10 business days. Made-to-order pieces take an extra 1–3 days to make before they ship.

How do I use the Lala10 discount code?

Enter Lala10 at checkout for 10% off. The code is valid on your first order only.

Can I return or exchange my order?

Please see our Refund Policy for full details on returns, exchanges and damaged items.

How do I care for my handbag?

Wipe with a soft, dry cloth. Keep it away from heat and direct sunlight, and stuff it with tissue when you are not using it so it holds its shape. For patent finishes (like the Starstruck and Cherry Bomb), wipe off marks straight away to keep the shine.

Do you have more than one of each item?

Most pieces are limited, often only one in stock. If you love it, grab it while it is here.

How can I contact you?

You can reach us by emailing us on hello@lalajeweller.com, or submitting a form on the contact page. We are always happy to answer your questions.